"Welcome to McDonald's," the Siri-like voice says, greeting a customer in the drive-thru. "We're currently serving a limited menu, so please review the menu before ordering."
The human-like interaction, voiced by an AI interface on the other end of the McDonald's screen, might sound like something from a dystopian future. But it's very much happening now, as customers at several Chicago-area locations of the fast-food giant specify their Mcdonald's order in the drive-thru at 10 Windy City sites. You can check out one user's experience with this technology below, which was posted to TikTok and was the subject of remarks by McDonald's CEO Chris Kempczinski this week at Alliance Bernstein’s Strategic Decisions Conference. One big update he shared: At the locations that are using AI order-takers, McDonald's is seeing 85% order accuracy.
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Watch: McDonald’s is testing Siri-style AI technology at drive-thrus originally appeared on BGR.com on Sat, 5 Jun 2021 at 09:01:21 EDT. Please see our terms for use of feeds.
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