Flight cancellations were a routine part of travel long before the pandemic. But even in the new environment brought about by COVID-19, the nearly 2,000 Southwest Airlines cancellations this weekend represented an extreme mishap and bad look for an airline that's long prided itself on friendliness and customer service. Indeed, this airline is supposed to be the one that everybody "loves." That's thanks to everything from the at-times silly flight attendants to the heart in the Dallas-based airline's logo. That customer-friendly vibe even extends to the company's stock symbol: "LUV."
But a lot, and we mean a lot, fewer people are loving the airline right now. Southwest canceled more than 1,800 flights this weekend, stranding thousands of passengers across the US. That's the kind of thing that already generates justifiable anger among travelers. But Southwest's explanations for why this all occurred in the first place raised as many questions as answers.
The post Here’s why everyone is furious at Southwest Airlines right now appeared first on BGR.
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Here’s why everyone is furious at Southwest Airlines right now originally appeared on BGR.com on Mon, 11 Oct 2021 at 00:39:14 EDT. Please see our terms for use of feeds.
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